Last updated: 22 September 2026
1. About us
This website, mikelutelabs.in (the "Website"), is owned and operated by:
Mikelute Labs (Trade Name), a sole proprietorship of Dharm Bhupendr Solanki (Legal Name).
GSTIN: 24TUXPS6203M1ZE
Registered Office: H. 37, H. 37 Society, Sanghad Tuna Road, Sanghad, District Kachchh, Gujarat – 370205, India
Warehouse / Dispatch Address: Plot No. 120X & 119W2, Village Rajoda, Ahmedabad, Gujarat – 382220, India
Email: mikelutelabs@gmail.com
Phone: +91 99131 46007
In these Terms, "we", "us", "our" and "Mikelute Labs" refer to the above entity, and "you" or "your" refers to the user or customer of the Website.
2. Acceptance of these Terms
By accessing, browsing or placing an order on this Website, you confirm that you have read, understood and agree to be bound by these Terms and Conditions, together with our Privacy Policy, Shipping Policy and Return, Refund & Cancellation Policy, all of which form part of these Terms. If you do not agree, please do not use the Website.
We may amend these Terms at any time. The version published on this page at the time of your order is the version that applies to that order.
3. Eligibility
You must be at least 18 years of age and legally competent to contract under the Indian Contract Act, 1872 to purchase from this Website. If you are under 18, you may use the Website only with the involvement of a parent or legal guardian.
4. Important notice about our products
Mikelute Labs sells nutritional and dietary supplements. Please note:
- Our products are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition.
- They are intended to supplement a balanced diet and an active lifestyle, not to replace either.
- Results vary from person to person and depend on diet, exercise, consistency, genetics and overall health. We make no guarantee of any specific weight, body-composition or health outcome.
- If you are pregnant or breastfeeding, under 18, taking prescription medication, or have any existing medical condition, please consult a qualified medical practitioner before use.
- Always read the label, ingredient list and usage directions on the pack before consuming, and do not exceed the recommended dosage.
Content on this Website, including blogs, diet plans and guides, is for general information and education only and does not constitute medical advice.
5. Product information, pricing and availability
- We make every reasonable effort to describe our products and display their images accurately. Minor variation in pack design, colour or labelling may occur.
- All prices are listed in Indian Rupees (INR) and are inclusive of GST unless stated otherwise. Shipping charges, where applicable, are shown separately at checkout.
- Prices, offers and product availability may change without prior notice. Products in your cart are not reserved until the order is successfully placed and paid for.
- In the rare event of an obvious pricing or typographical error, we reserve the right to cancel the affected order and refund any amount already paid, in full.
6. Orders and acceptance
Your order is an offer to purchase. A confirmation email or message acknowledging your order does not by itself amount to acceptance. The contract between you and us is formed only when the order is dispatched.
We may decline or cancel an order, in whole or in part, where:
- the product is out of stock or has been discontinued;
- the pricing or product information was incorrect;
- the delivery address is incomplete, undeliverable or outside our service area;
- we reasonably suspect fraud, abuse of an offer, or bulk purchase for unauthorised resale.
Where an order is cancelled by us after payment, the full amount is refunded as described in our Return, Refund & Cancellation Policy.
7. Payments
Payments are processed through third-party payment gateways over encrypted connections. We do not store your card number, CVV, UPI PIN, net-banking credentials or any other payment credentials on our servers. Any payment dispute arising from the gateway or your bank is subject to that provider's terms in addition to these Terms.
8. Shipping, returns and refunds
Delivery timelines, shipping charges and serviceable areas are set out in our Shipping Policy. Cancellations, returns, replacements and refunds are governed by our Return, Refund & Cancellation Policy. Both policies are incorporated into these Terms by reference.
9. Use of the Website
You agree not to:
- use the Website for any unlawful purpose or in breach of any applicable Indian law;
- attempt to gain unauthorised access to the Website, its servers or any connected system;
- introduce any virus, malicious code or automated scraping tool;
- copy, reproduce, resell or exploit any part of the Website or its content without our prior written permission;
- impersonate any person or supply false information when placing an order.
10. Intellectual property
All content on this Website — including the "Mikelute Labs" name and logo, product names, packaging design, text, graphics, photographs, videos and layout — is the property of Mikelute Labs or its licensors and is protected under applicable intellectual property laws. Nothing on this Website grants you any licence or right to use any such material without our prior written consent.
11. Third-party links
The Website may contain links to third-party websites, including marketplaces and social media platforms. We do not control and are not responsible for the content, policies or practices of those websites. Accessing them is at your own risk.
12. Limitation of liability
To the maximum extent permitted by law, our total liability arising out of or in connection with any order shall not exceed the amount actually paid by you for that order. We shall not be liable for any indirect, incidental, special or consequential loss, including loss of profit, data or goodwill.
Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including your rights as a consumer under the Consumer Protection Act, 2019.
13. Force majeure
We shall not be held liable for any delay or failure in performance caused by events beyond our reasonable control, including natural disasters, epidemics, strikes, riots, transport disruption, courier failure, government restrictions, power or internet outages.
14. Indemnity
You agree to indemnify and hold harmless Mikelute Labs and its proprietor, employees and agents against any claim, loss, liability or expense arising from your breach of these Terms or your misuse of the Website or the products.
15. Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of the Grievance Officer are:
Name: Dharm Bhupendr Solanki (Proprietor)
Designation: Grievance Officer
Email: mikelutelabs@gmail.com
Phone: +91 99131 46007
Address: H. 37, H. 37 Society, Sanghad Tuna Road, Sanghad, District Kachchh, Gujarat – 370205, India
Working hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Every complaint is acknowledged within 48 hours of receipt and resolved within one month from the date of receipt.
16. Governing law and jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms or any order placed on this Website shall be subject to the exclusive jurisdiction of the competent courts at Bhuj, District Kachchh, Gujarat, India.
17. Severability
If any provision of these Terms is held to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
18. Contact us
For any question about these Terms, write to us at mikelutelabs@gmail.com or call +91 99131 46007 (Mon – Sat, 10:00 AM – 7:00 PM IST).