Shipping Policy

Last updated: 22 September 2026

This Shipping Policy explains how Mikelute Labs (a sole proprietorship of Dharm Bhupendr Solanki, GSTIN 24TUXPS6203M1ZE) processes and delivers orders placed on mikelutelabs.in.

1. Where we ship

We currently ship only within India. We do not offer international shipping at this time. If your PIN code is not serviceable by our courier partners, our team will contact you and arrange a full refund.

2. Order processing time (dispatch TAT)

• Orders are processed and dispatched within 1 to 2 business days of order confirmation.
• Business days are Monday to Saturday, excluding public holidays.
• Orders placed after 4:00 PM IST, or on a Sunday or public holiday, are processed on the next business day.
• During sale periods, festivals or unusually high demand, dispatch may take an additional 1 to 2 business days. We will inform you if your order is affected.

3. Delivery time (delivery TAT)

Total time from order to delivery is typically 4 to 7 business days, and up to 10 business days for remote locations. All timelines are estimates, not guarantees, as final delivery depends on our courier partners.

4. Shipping charges

• Applicable shipping charges, if any, are displayed transparently at checkout before you make payment.
• Any free-shipping threshold or promotional offer will be shown on the product page or at checkout.
• No hidden or additional charges are collected at the time of delivery for prepaid orders.

5. Order tracking

Once your order is dispatched, we send the courier name and tracking number to your registered email address and mobile number. Tracking information may take up to 24 hours after dispatch to become active on the courier's website.

6. Delivery attempts and undelivered orders

• Our courier partners normally make up to three delivery attempts.
• Please ensure the delivery address, PIN code and mobile number you provide are complete and correct. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address, or an unreachable phone number.
• If a shipment is returned to us as undelivered, we will contact you. You may choose a re-dispatch (re-shipping charges may apply) or a refund of the product value.

7. Damaged, tampered or missing shipments

Please inspect the package at the time of delivery. If the outer packaging appears damaged, tampered with or opened, do not accept the delivery and inform us immediately.

If you discover damage or a missing item after opening the parcel, write to us within 48 hours of delivery at mikelutelabs@gmail.com with your order number and clear photographs of the product and the outer packaging, including an unboxing video wherever possible. We will arrange a free replacement or a full refund.

8. Delays beyond our control

Delivery may be delayed by events outside our control, including natural disasters, strikes, riots, transport disruption, courier failure, regional lockdowns or government restrictions. We will keep you informed and do our best to deliver at the earliest.

9. Need help?

For any shipping-related query, contact us:

Email: mikelutelabs@gmail.com
Phone: +91 99131 46007
Working hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Warehouse / Dispatch Address: Plot No. 120X & 119W2, Village Rajoda, Ahmedabad, Gujarat – 382220, India
Registered Office: H. 37, H. 37 Society, Sanghad Tuna Road, Sanghad, District Kachchh, Gujarat – 370205, India

Please also read our Return, Refund & Cancellation Policy and Terms & Conditions.