Last updated: 22 September 2026
1. Who we are
Mikelute Labs (Trade Name), a sole proprietorship of Dharm Bhupendr Solanki (Legal Name), operates the website mikelutelabs.in.
GSTIN: 24TUXPS6203M1ZE
Registered Office: H. 37, H. 37 Society, Sanghad Tuna Road, Sanghad, District Kachchh, Gujarat – 370205, India
Email: mikelutelabs@gmail.com
Phone: +91 99131 46007
We respect your privacy and are committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.
2. Information we collect
Information you give us:
- Name, email address and mobile number
- Billing and shipping address, including PIN code
- Order details and purchase history
- Information you provide in contact forms, diet-plan forms, product-verification forms, reviews or customer-support conversations
Information collected automatically:
- IP address, browser type, device type and operating system
- Pages visited, time spent, referring website and clickstream data
- Cookies and similar technologies (see Section 7)
What we do NOT collect or store: we never store your card number, CVV, UPI PIN, net-banking password or any other payment credential. These are handled directly by our PCI-DSS-compliant payment gateway partners.
3. How we use your information
- To process, pack, dispatch and deliver your orders
- To send order confirmations, dispatch and tracking updates
- To provide customer support and handle returns, replacements and refunds
- To deliver requested content such as diet plans or product-authenticity results
- To improve our website, products and service quality
- To send offers and updates, only where you have opted in
- To detect and prevent fraud and misuse
- To comply with legal, tax and regulatory obligations
4. Legal basis
We process your personal data on the basis of the consent you provide when placing an order or submitting a form, for the performance of the contract between you and us, and to meet our legal obligations under Indian law. You may withdraw consent at any time as described in Section 8.
5. Who we share your information with
We do not sell, rent or trade your personal data. We share it only with parties who help us run our business, and only to the extent necessary:
- Shopify — our e-commerce platform, which hosts this website and stores order data
- Payment gateways — to process your payment securely
- Courier and logistics partners — to deliver your order and provide tracking
- Communication providers — to send transactional email, SMS or WhatsApp updates
- Analytics providers — to understand aggregate website usage
- Government or law-enforcement authorities — where required by law or valid legal process
6. Data retention
We retain order and transaction records for as long as required under applicable tax, GST and accounting laws (generally up to 8 years). Marketing contact details are retained until you unsubscribe or ask us to delete them. Data no longer required for any lawful purpose is deleted or anonymised.
7. Cookies
We use cookies and similar technologies to keep items in your cart, remember your preferences, keep the site secure, and understand how visitors use the website. You can block or delete cookies through your browser settings; some parts of the website, such as the cart and checkout, may not work correctly if you do.
8. Your rights
Subject to applicable law, you have the right to:
- access the personal data we hold about you;
- ask us to correct or update inaccurate or incomplete data;
- ask us to delete your data, where we are not required to retain it by law;
- withdraw your consent to marketing communication at any time;
- nominate another person to exercise these rights on your behalf in the event of death or incapacity;
- raise a grievance with us (see Section 11).
To exercise any of these rights, email mikelutelabs@gmail.com from your registered email address. We respond within 30 days.
9. Data security
This website is served over HTTPS with SSL encryption. We apply reasonable technical and organisational safeguards to protect your data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
10. Children's privacy
Our products and website are intended for users aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us and we will delete it.
11. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made under it, the details of our Grievance Officer are:
Name: Dharm Bhupendr Solanki (Proprietor)
Designation: Grievance Officer
Email: mikelutelabs@gmail.com
Phone: +91 99131 46007
Address: H. 37, H. 37 Society, Sanghad Tuna Road, Sanghad, District Kachchh, Gujarat – 370205, India
Working hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Complaints are acknowledged within 48 hours and resolved within one month of receipt.
12. Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new "Last updated" date. Please review it periodically.
13. Governing law
This Privacy Policy is governed by the laws of India, and any dispute is subject to the exclusive jurisdiction of the competent courts at Bhuj, District Kachchh, Gujarat.