Return, Refund & Cancellation Policy

Last updated: 22 September 2026

This policy explains how Mikelute Labs (a sole proprietorship of Dharm Bhupendr Solanki, GSTIN 24TUXPS6203M1ZE) handles cancellations, returns, replacements and refunds for orders placed on mikelutelabs.in.

Because we sell consumable nutritional supplements, food-safety rules require us to limit returns to unopened, sealed products — with the important exceptions listed in Section 3.

1. Order cancellation

  • You may cancel your order free of charge at any time before it is dispatched.
  • To cancel, email mikelutelabs@gmail.com or call +91 99131 46007 with your order number as soon as possible.
  • Once an order has been dispatched it cannot be cancelled. You may refuse the delivery or raise a return request under Section 2.
  • For a cancelled prepaid order, the full amount including shipping is refunded as described in Section 5.

2. Return window

You may raise a return request within 7 days from the date of delivery. Requests raised after 7 days cannot be accepted.

3. What can be returned

We accept returns and offer a free replacement or full refund in the following cases:

  • You received a wrong product or a wrong variant.
  • The product arrived damaged, leaking or tampered with.
  • The seal was already broken on arrival.
  • An item was missing from your order.
  • The product is expired or has less than 3 months of shelf life remaining at the time of delivery.

In these cases, please raise the request within 48 hours of delivery with photographs of the product, the batch/expiry label and the outer packaging. An unboxing video, where available, helps us resolve your case faster. The return pickup is free of cost — you will not be charged any shipping or handling for a defective, damaged or incorrect item.

4. What cannot be returned

For hygiene and food-safety reasons, we cannot accept returns of:

  • products that have been opened, used or had their seal broken by the customer;
  • products returned without their original packaging, label, batch number or free gifts;
  • products damaged due to misuse, mishandling or improper storage after delivery;
  • requests raised after the 7-day return window;
  • free items, samples and promotional gifts.

Please note that supplements are not returnable merely because the results did not meet personal expectations. Outcomes vary between individuals, as explained in our Terms & Conditions.

5. Refund timeline (refund TAT)

Stage Timeline
Acknowledgement of your request Within 48 hours
Reverse pickup (where applicable) 2 – 4 business days
Quality check after we receive the item 1 – 2 business days
Refund initiated after approval Within 2 business days
Amount credited to your account 5 – 7 business days from initiation
  • Refunds are made to the original payment method used at checkout.
  • For an order cancelled before dispatch, the refund is initiated within 2 business days of cancellation.
  • The exact date of credit depends on your bank, card issuer or UPI provider and is outside our control.
  • Cash on Delivery orders are refunded by bank transfer or UPI to the account details you provide.

6. Replacements

If you would prefer a replacement instead of a refund for a damaged, wrong or expired product, we will ship the replacement free of cost, subject to stock availability. Replacements are dispatched within 1 to 2 business days of approval.

7. How to raise a return, replacement or refund request

  1. Email mikelutelabs@gmail.com or call +91 99131 46007 (Mon – Sat, 10:00 AM – 7:00 PM IST).
  2. Share your order number, registered mobile number, and the reason for the request.
  3. Attach clear photographs of the product, the batch/expiry label and the outer packaging.
  4. Our team will confirm approval and arrange a reverse pickup or share return instructions.
  5. Please keep the product in its original packaging until the pickup is completed.

8. Grievance redressal

If you are not satisfied with the resolution provided, you may write to our Grievance Officer:

Name: Dharm Bhupendr Solanki (Proprietor)
Email: mikelutelabs@gmail.com
Phone: +91 99131 46007
Address: H. 37, H. 37 Society, Sanghad Tuna Road, Sanghad, District Kachchh, Gujarat – 370205, India

Complaints are acknowledged within 48 hours and resolved within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Please also read our Shipping Policy and Terms & Conditions.